High Heels Sales Policy

  1. Shipping Policy:

    • Shipping Area: Nationwide delivery.
    • Delivery Time: 2-5 business days depending on the delivery location.
    • Shipping Fee: Free shipping for orders over 500,000 VND, fixed fee of 30,000 VND for other orders.

  2. Return and Exchange Policy:

    • Conditions for Return/Exchange: Return or exchange within 7 days from the date of receipt for products that are still in their original condition, with tags attached and no damage.
    • Reasons for Return/Exchange: Manufacturing defects, wrong size, or color not matching the order.
    • Return/Exchange Costs: Free return/exchange for store errors. Customers bear the shipping fee when exchanging due to personal reasons (e.g., size or model change).

  3. Warranty Policy:

    • 3-month warranty for technical defects such as glue issues or broken straps.
    • No warranty for damage caused by improper use, heavy friction, or exposure to corrosive substances.

  4. Payment Policy:

    • Payment Methods: Cash on delivery (COD), bank transfer, or e-wallet payment (Momo, ZaloPay).
    • Payment Notes: For large orders or custom designs, a 30% deposit is required.

  5. Customer Benefits:

    • 10% discount for new customers.
    • Earn points with each order to redeem for future discounts or special offers.