Refund and Returns Policy

1. Conditions for Returns:

  • Items can be returned within 7 days from the date of receipt.
  • Products must be in original condition, unused, with tags and packaging intact.
  • Returns are accepted for the following reasons:
    • Manufacturing defects.
    • Wrong size, color, or product received.
    • Damaged during shipping.

2. Non-Returnable Items:

  • Items that have been worn, washed, or altered.
  • Products purchased during final sale or clearance events.
  • Customized or made-to-order items.

3. How to Request a Return:

  • Contact our customer service via email at [email address] or call
    +000 000 000
    with your order details and reason for return.
  • Our team will guide you through the return process and provide a return authorization.

4. Return Shipping Costs:

  • Free returns for products with defects or incorrect orders.
  • For returns due to personal reasons (e.g., change of mind, size exchange), customers are responsible for the return shipping costs.

5. Refund Process:

  • Once the returned item is received and inspected, a refund will be processed within 5-7 business days.
  • Refunds will be issued to the original payment method. For cash on delivery (COD) orders, refunds will be processed via bank transfer or store credit.

6. Exchange Policy:

  • Exchanges are allowed for size and color changes, subject to product availability.
  • If the desired exchange item is out of stock, a full refund or store credit will be offered.

7. Refund Timeline:

  • Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.

8. Important Notes:

  • Please ensure that the returned item is securely packaged to avoid damage during transit.
  • We reserve the right to refuse returns if the conditions are not met.